Collect Only What's Needed
Funalo Max requests personal information only when it is genuinely required — for identity verification, payment processing, security checks, or regulatory compliance. Nothing extra is gathered.
Data protection & your rights
Funalo Max Privacy Policy – How We Handle Your Data
This Privacy Policy explains exactly what personal information Funalo Max collects when you use the platform, why we need it, who we share it with, how we keep it secure, and what rights you have as a Filipino player to access, correct, or delete it.
Encrypted data storage
No sale of personal info
Limited third-party access
Right to delete your data
Privacy Principles Behind Funalo Max
Six commitments that guide how Funalo Max approaches data collection and protection for every account in the Philippines.
Protect It Properly
Sensitive data is stored using industry-standard encryption. Access inside Funalo Max is role-restricted — only staff who genuinely need your data for their function can see it.
Never Sell Your Information
Funalo Max does not sell, rent, or trade your personal data to marketing companies, data brokers, or any unrelated third party. Full stop.
Be Transparent About Use
This policy explains every category of data we collect and every purpose we use it for. No hidden processing, no vague language designed to give us unlimited latitude.
Respect Your Controls
You can update account details, adjust marketing preferences, and contact Funalo Max to exercise your rights over personal data at any time through the support channel.
Keep Only as Long as Needed
Personal data is retained while your account is active and for the period required by applicable law or regulatory obligations. After that, it is securely deleted or anonymised.
Who We Are
Funalo Max operates the online gaming platform available at funalomax.click (the "Platform"). This Privacy Policy describes how Funalo Max processes personal data collected from players and visitors in connection with account registration, game play, sports betting, payment transactions, customer support, promotions, and general use of the Platform.
When you create an account or interact with Funalo Max, you are sharing personal information with us. We take that responsibility seriously. This document is our clear, plain-language explanation of how that data is handled — written so Filipino players can understand it without needing a legal background.
Questions or requests regarding your data can be sent to support@funalomax.click at any time.
What Personal Data We Collect
Identity and Contact Information
When you register for a Funalo Max account, we collect your legal full name, date of birth, mobile number, email address, and residential address. This information is essential for identity verification, age checks, account security, and payment processing.
Identity Verification Documents
To meet regulatory and anti-fraud obligations, Funalo Max may request a copy of a valid Philippine government-issued identification document, a utility bill or bank statement for proof of address, and payment ownership evidence. Examples include a Philippine Identification Card, UMID, SSS ID, PhilHealth ID, driver's licence, or passport.
Financial and Payment Data
We collect transaction records including deposit amounts, withdrawal requests, payment methods used, transaction references, and timestamps. We do not store complete card numbers or full mobile-banking credentials — those are handled by your GCash, Maya, bank, or card provider directly. We record the payment channel type and partial details sufficient to reconcile transactions.
Gaming and Betting Activity
Funalo Max records your gaming history, including games played, bets placed, stakes, returns, session times, and promotional offer interactions. This data supports account management, dispute resolution, responsible gaming monitoring, and personalisation of your Funalo Max experience.
Technical and Device Data
When you access the Platform, we automatically receive data including your IP address, device type, operating system, browser type and version, preferred language, referring URL, and page interaction events. This helps us maintain platform stability, detect fraud, and improve performance for Filipino mobile users.
Communications
If you contact Funalo Max support, we retain records of your messages, requests, complaints, and resolutions. This allows us to provide consistent assistance and review any dispute accurately.
How We Collect Your Data
Funalo Max collects personal data through the following channels:
- Directly from you — when you register, verify your account, deposit, request a withdrawal, claim a promotion, contact support, update account details, or submit identity documents.
- Automatically during use — through server logs, session technology, and analytics tools that capture device and behaviour data when you visit the Platform.
- From payment providers — GCash, Maya, and other providers may share confirmation references, transaction status, and partial payment details to enable your deposit or withdrawal.
- From identity verification services — where Funalo Max uses a third-party provider to check documents against official records, the result is shared with Funalo Max to confirm eligibility.
- From cookies and similar tools — as described in the Cookies section below.
Why Funalo Max Uses Your Data
We process personal data for the following purposes:
- Account management — to create, maintain, secure, and close your Funalo Max account, and to verify your identity and age before allowing access to real-money services.
- Payments — to process deposits, withdrawals, refunds, and chargebacks using Philippine payment channels including GCash, Maya, InstaPay, PESONet, and eligible bank cards.
- Service delivery — to provide sports betting, casino, bingo, fishing games, esports markets, and related gaming products.
- Security and fraud prevention — to detect, investigate, and prevent duplicate accounts, payment fraud, money laundering, underage access, collusion, and other prohibited activity.
- Responsible gaming — to monitor account activity for signs of problem gambling, apply player-requested limits, send responsible gaming reminders, and process self-exclusion requests.
- Customer support — to understand, respond to, and resolve your questions, complaints, and account requests.
- Promotions — to determine whether your account qualifies for a bonus or VIP benefit, and to credit the applicable reward.
- Platform improvement — to analyse how Filipino players use Funalo Max so we can optimise loading speed, navigation, and product offerings.
- Legal and regulatory compliance — to meet obligations imposed by applicable Philippine laws, including data privacy requirements, anti-money laundering rules, and licensing conditions.
- Marketing communications — where you have opted in, to send you relevant promotions, game updates, and offers by SMS or email. You may opt out at any time.
Important:
Funalo Max does not use automated profiling to make legally significant decisions about your account without human review where required.
Legal Basis for Processing
Funalo Max processes personal data on one or more of the following bases:
- Contract performance — processing necessary to provide the account, games, payments, and support you requested when registering.
- Legal obligation — processing required by Philippine law, anti-money laundering regulations, or licensing rules.
- Legitimate interest — processing necessary for fraud prevention, platform security, improving the service, and responsible gaming monitoring, balanced against player privacy.
- Consent — processing for optional purposes such as marketing emails or SMS where you have given clear agreement, and which you can withdraw at any time.
Who Funalo Max Shares Your Data With
Funalo Max does not sell personal data. We share it only in these situations:
- Payment providers — GCash, Maya, GrabPay, Coins.ph, InstaPay-connected banks, and card networks receive the minimum data required to authorise your transaction.
- Identity and age verification services — third-party services that check documents against official records to confirm identity before withdrawals or high-value transactions.
- Game providers — third-party game studios or live-casino operators that power specific games on Funalo Max may receive a pseudonymous player reference and session data to deliver the game and settle outcomes.
- Cloud and infrastructure providers — hosting, storage, and content-delivery services that support Platform operation, subject to data protection agreements.
- Fraud and security services — providers that assist with detecting and preventing account takeover, payment fraud, and collusion.
- Regulatory and law-enforcement authorities — where required by applicable Philippine law or a valid legal order.
All third-party processors are required to handle personal data only for the stated purpose and in accordance with appropriate data-protection standards.
Cookies and Tracking Technology
Funalo Max uses cookies and similar session technologies to maintain login state, detect security anomalies, measure page performance, and support responsible-gaming session monitoring. The main types used are:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Login session, security tokens, CSRF protection | Session / short-term |
| Functional | Language preference, last-visited product, bet-slip state | 30 days |
| Analytics | Aggregate page traffic, load-time monitoring, error logging | Up to 13 months |
| Responsible gaming | Session time tracking, activity pattern monitoring | Session |
Most browsers allow you to block or clear cookies through their settings. Blocking essential cookies will prevent login and core account functions. Blocking analytics cookies will not affect your ability to play or withdraw.
How We Keep Your Data Secure
Funalo Max applies technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or loss. These include encrypted data transmission using HTTPS, encrypted storage of sensitive fields, role-based access control so only relevant staff see specific data, regular security reviews, and incident response procedures.
No platform can guarantee absolute security against all threats. If you suspect that your account has been accessed without authorisation, contact support immediately and change your password. Using a strong unique password, keeping your device software current, and avoiding shared or unsecured networks helps protect your Funalo Max account at your end as well.
How Long We Keep Your Data
Funalo Max retains personal data for as long as your account is active and for an additional period required by applicable law, licensing conditions, or anti-money laundering regulations after account closure. In practice, Philippine legal and regulatory requirements typically mandate that gaming and payment records be kept for several years after a transaction or account closure.
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so it can no longer identify you. Anonymised statistical data — which cannot be linked back to any individual — may be retained for longer to inform platform improvements.
Where you withdraw marketing consent, we stop sending promotional communications and flag your preference in our systems, though we may retain a record of the consent withdrawal for compliance purposes.
Your Data Rights
Filipino players whose data is processed by Funalo Max have the following rights under applicable data privacy law. To exercise any of them, email support@funalomax.click from your registered address.
Your Rights Over Your Personal Data
These rights apply to any personal information Funalo Max holds about your account. Contact support@funalomax.click to make a request.
Right of Access
Request a copy of the personal data Funalo Max holds about your account, including what categories we have and why we use them.
Right to Correction
Ask us to correct inaccurate or incomplete personal data — for example, an address that has changed or a name that was entered incorrectly.
Right to Deletion
Request deletion of your personal data where Funalo Max no longer has a legal or contractual reason to retain it. Some data may need to be kept for regulatory obligations.
Right to Object
Object to processing based on legitimate interest, including direct marketing. We will stop the relevant processing unless we have compelling grounds that override your interests.
Right to Portability
Receive a copy of data you provided in a structured, machine-readable format where technically feasible and where processing was based on your consent or a contract.
Right to Restrict
Ask Funalo Max to limit processing while accuracy is contested or a legitimate-interest objection is being assessed.
Withdraw Consent
Where processing relies on your consent — such as marketing emails — you may withdraw it at any time without affecting anything that happened before withdrawal.
File a Complaint
If you believe Funalo Max has mishandled your data, you may raise a complaint with us first, or with the relevant Philippine data protection authority.
Children and Minors
Funalo Max is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account or provided personal information to Funalo Max, please contact support@funalomax.click immediately so we can investigate and close the account, delete the associated data, and reverse any financial transactions where possible.
Age verification is part of the standard Funalo Max account review. Where date of birth or identity documents indicate or suggest that a player is under 18, the account will be restricted pending investigation.
Updates to This Privacy Policy
Funalo Max may update this Privacy Policy to reflect changes in legal requirements, platform features, payment processes, or data-handling practices. When we make a material change, we will update the policy on this page. Continuing to use Funalo Max after an updated policy is published indicates acceptance of the revised terms, so checking this page periodically is a good habit.
If a change significantly affects how your data is processed, we may notify you directly through your registered mobile number or email address.
How to Contact Funalo Max About Privacy
For any question, concern, or request relating to your personal data and how Funalo Max processes it, please reach out through the following channel:
Email:
support@funalomax.click — include your registered mobile number, a clear description of your request, and your preferred response method. Never include your account password or one-time security code in any message.
We aim to acknowledge data requests within a reasonable period and to respond substantively as quickly as the complexity of the request allows. Where a legal obligation limits what we can disclose or delete, we will explain that clearly rather than simply declining.
Why Privacy Matters to Every Funalo Max Player
When you play on Funalo Max, you trust the platform with real money and real personal details. That trust is not taken lightly. From the moment you register, your identity and financial data are handled with the same care you'd expect from any serious financial service — not because regulation forces it, but because it's the right way to run a platform that Filipino players will actually feel comfortable with.
The Philippines has robust data privacy legislation that Funalo Max takes seriously. Your mobile number, name, date of birth, and government ID aren't just ticked boxes in a registration form — they're the information that lets Funalo Max confirm you are who you say you are, that your GCash or Maya is genuinely yours, and that your winnings are paid to the right person. Every verification step exists to protect players as much as it protects the platform.
Payment data handling deserves a specific mention because GCash and Maya are the primary payment channels for most Filipino players. Funalo Max does not store complete GCash or Maya credentials. When you initiate a deposit or withdrawal, you authenticate directly through your mobile wallet — Funalo Max receives only the confirmation reference and transaction outcome. This means that even in an unlikely data security event, your mobile wallet credentials are not exposed through the Funalo Max platform.
Gaming activity data — the record of every bet you place, every game you play, every deposit and withdrawal — is kept primarily to protect you. It's how disputes get resolved accurately, how the responsible gaming system monitors patterns that might indicate someone is struggling, and how the Funalo Max VIP program calculates your cashback and tier status correctly. This data is also how Funalo Max can demonstrate to regulators that the platform operates fairly and transparently.
If you ever want to know what information Funalo Max holds about your account, the process is straightforward: email support, identify yourself, and ask. There are no complicated forms or waiting lists. The same applies if you want to correct an outdated address, ask why a particular data point was collected, or request deletion of non-essential information after closing your account.
Happy with how Funalo Max handles your data?
If you're comfortable with this Privacy Policy, register for free and join over 100,000 Filipino players already on the platform. If you already have an account, log in and continue.